Shipping policy

Domestic Shipping (United States)

We ship to all addresses within the United States using UPS/FedEx.  Some more rural and remote locations require us to ship USPS.

Shipping Times Orders are typically processed and shipped within [2-4 business days - specify your timeframe]. Delivery times vary by location:

  • Standard shipping: [5-7 business days]
  • Expedited shipping: [2-3 business days] 

Please note that these are estimated delivery times and may vary during peak seasons or due to carrier delays.

Tracking You will receive a tracking number via email once your order ships. You can use this to monitor your package's progress.

Lost or Damaged Packages If your domestic package is lost in transit or arrives damaged:

  • Contact us at purchases@beyondcustomguitars.com with your order number and photos (if damaged)
  • We will replace the item or issue a full refund at no additional cost to you
  • We will work directly with the carrier to resolve the issue

Our Commitment For domestic orders, we take full responsibility for ensuring your order arrives safely. If there's a problem with delivery, we'll make it right.



International Shipping

We ship internationally, however please be aware that international shipments are subject to customs clearance procedures and local import regulations that are beyond our control.

Customs and Duties International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and must be paid by the recipient upon delivery.

Delivery Delays International shipments may experience delays due to customs processing, local carrier handling, or other factors outside of our control. We cannot guarantee delivery times for international orders and are not responsible for delays caused by customs or local postal services.

Lost or Undelivered International Packages Once an international package leaves the United States and clears US customs, it is handled by the destination country's postal service or carrier. We have limited ability to track or intervene with international carriers, especially in countries where we do not speak the local language or have direct carrier relationships.

If your international package is lost, delayed, or held in customs:

  • We will provide you with all available tracking information
  • You may need to contact your local postal service or customs office directly, as they have the most current information about your package
  • We cannot offer refunds or replacements for packages that show as delivered or are delayed/held by customs or local carriers
  • We recommend purchasing shipping insurance for international orders if you want additional protection.

 

International Customers (EU/Germany): Please note, final delivery often requires pickup at your local post office. You will receive a paper notice. This is standard. Packages held for pickup are not eligible for refunds. Please plan to retrieve your parcel.

Our Responsibility Our responsibility ends once the package is accepted by the international carrier and clears US customs. We are not liable for issues that occur during international transit or customs clearance.